Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions under which refunds are processed for purchases made through our website, covering homes, villas, gold, silver, tiles, and sanitaryware.

2. General Refund Policy

We strive to ensure customer satisfaction with all our products and services.
Refunds are subject to the terms outlined in this policy and may be processed based on the specific circumstances of each case.

3. Eligibility for Refunds

Homes and Villas
  • Refunds for homes and villas are generally not provided once a purchase agreement is signed.
  • In exceptional cases where a refund is considered, it will be subject to a detailed review and may involve cancellation fees.
Gold and Silver
  • Refunds are available within 7 days of purchase, provided the products are in their original condition and packaging.
  • Refund requests must be submitted with proof of purchase and a valid reason.
Tiles and Sanitaryware
  • Refunds for tiles and sanitaryware are accepted within 14 days of delivery if the items are unused and in their original packaging.
  • A restocking fee may apply depending on the condition of the returned items.

4. How to Request a Refund

To request a refund, please contact our customer service team via email or phone, providing your order details and the reason for the refund.
You may be required to return the items to our facility before a refund is processed.

5. Processing Time

Refunds are typically processed within 7-14 business days from the date we receive the returned items or your refund request. Please allow additional time for bank processing or payment provider delays.

6. Exceptions and Non-Refundable Items

Certain items or services may be non-refundable based on their nature or the terms of sale.
Please refer to the specific product or service details for information on non-refundable items.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at support@zedsofttech.com or call us at +911234567890.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.